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Exchange and Return Policy

General Provisions:

Your sale, purchase and use of the products available on this site are subject to the terms and conditions of use and service.

The store may choose to accept, not accept or cancel your order in some cases, for example, if the product you wish to purchase is not available, if the product is priced incorrectly, or if the order is found to be fraudulent.

The site will return what you paid for the orders that were not accepted or that are canceled from the store within a period not exceeding 14 days.

By purchasing or sending an email, you agree to receive any emails or any notices regarding the order and any advertising messages.

The site reserves the right to make any modifications or changes to its site and the policies and agreements associated with it, including the privacy policy and the request, as well as the document of the terms and conditions of service and the terms of replacement and return.

Return and exchange policy:

  • The amount will be returned to all products within a period not exceeding 24 hours from receiving the order, provided that the products have not been opened and that they are in their original condition.
  • All products can be shipped within 3 days from the date of purchase, provided that the products have not been opened and that they are in their original condition. In order to preserve the quality of the product and the validity of preservation, it cannot be returned after that unless there is a problem or defect in the product.
  • In the event of a product manufacturing defect or error within a period not exceeding 3 days from the date of purchase, it shall be returned after reporting it (return and replacement box) and shall be replaced immediately according to the product warranty policy of the agent.

• Cases that do not accept the return of products:

  1. When submitting a return request after the specified time from the date of receipt.
  2. No original purchase invoice.
  3. When the product has been used, damaged, or is not in the same condition you received it, or when the product safety label is removed.
  4. Consumable products that have been used or installed.
  5. Products whose serial numbers have been tampered with or removed.
  6. Products without price tags, stickers, original packaging, or lack of any related accessories.
  7. Recharge cards of all kinds.
  8. Shipping and handling charges are non-refundable after the customer's order confirmation letter.
  9. Service amounts such as programming, maintenance or gift wrapping and all that is considered a non-refundable service amount.

Question: How can I get my money back, if I receive an item that is not in the right shape or is damaged?

Answer: When you receive the item in a damaged condition or not similar to what was chosen from the website (the item must be photographed and the photo sent within 24 hours on WhatsApp. See the contact numbers in our branches section and methods of communication). And after we confirm that the item is damaged, you can return the item to us with the same The condition in which you received it and in the same original packaging at the time of receipt, within a period of 3 days from the date of receipt (provided that the product has not been opened). As soon as we receive the item, we will examine it, and if it is found that there is a defect or damage in it, we will immediately start the procedures to compensate you with another healthy product without incurring any additional amounts for delivery.

The website or store in this policy means: Jawwal Zaman Telecom Corporation

Very Important (Decisions to Combat Corona Virus)
  • In light of the important decisions of our rational government, which we must adhere to and update some procedures:
  1. Shipping and delivery options are available and depend on the explanatory information for each option in addition to any instructions issued by the competent authorities.
  2. Requests are delivered during the grace period from the competent authorities.
  3. For your safety. All orders are packed in boxes before delivery.
  4. Shipping companies: We work with approved by the Communications and Information Commission.
  5. Delivery time depends on the carrier and the decisions issued by the competent authorities.
  6. The customer has the right to cancel the order before the orders are shipped (before an in-progress message arrives to the customer) and the money paid to him will be fully refunded (according to the policy of the bank with which the customer deals)
  7. In the event that the customer cancels his order after his order has been shipped and he does not receive the order, the cancellation will not take place until after the order is returned from the shipping company to our headquarters, noting that the shipping and delivery fees (round trip) are not refundable in addition to a delivery fee of 25 riyals.
  8. Returns and exchanges for purchases from the store are only made through the store on the page for return and replacement, and the customer is not entitled to go to one of the branches without official guidance from the store, with the continuation of the warranty service in all branches according to the product agents’ warranty policy.

Continuous update